Refund & cancellation policy

Try before you pay

Every BoliAI feature has a free daily allowance, and new accounts can start a 3-day free Pro trial without giving card details. We ask you to use the trial first so a paid plan is never a guess.

7-day refund window

If you buy Pro or Pro Plus for the first time and it is not right for you, write to info@calldigitalfire.com within 7 days of the payment and we will refund it in full, provided the account has not been used heavily (roughly, fewer than 100 paid-tier actions such as translations, document reads or voice playbacks).

Refunds are approved within 2 working days and are sent back to the original payment method by Razorpay. Banks usually credit the money in 5 to 7 working days.

Renewals and later periods

Paid periods do not renew automatically — you choose to buy the next month or year yourself, so you can never be charged unexpectedly.

Once a period has started and been used beyond the 7-day window, the amount for that period is not refundable. You keep access until the period ends.

Payment failed or money deducted twice

If money left your account but your plan did not switch on, or you were charged twice for the same plan, email info@calldigitalfire.com with the Razorpay payment ID. We either activate the plan or refund the extra amount in full — this is always refundable, regardless of the 7-day window.

Cancelling

You can stop at any time — simply do not buy the next period. Your plan stays active until the paid period ends and then drops to the Free tier, with your saved cards, lessons and certificates intact.

To close your account and delete your data, email info@calldigitalfire.com from your registered address.

Boli Coins and certificates

Boli Coins are a free loyalty reward, have no cash value and cannot be refunded or converted to money. Anything unlocked with coins is therefore outside this policy.

A one-time Certificate Pass is refundable only if you have not yet attempted the assessment.

How to request a refund

Email info@calldigitalfire.com (or call +91 75958 10774) from your registered email address with your Razorpay payment ID, the plan you bought and a one-line reason. We reply within 2 working days.